It felt like they were saying, ‘Just deal with it.’” “It’s not humane to make us wait in the airport that long,” Ms. Her biggest frustration was that the airline didn’t inform her of an earlier flight that she could have taken. Jackson’s connecting flight from Dallas to Los Angeles kept getting pushed back on Monday night, and she left the airport at 6 a.m. Her flight from Los Angeles to Charlotte, N.C., was delayed, as was her return trip home on Monday. “When this happened, it was so frustrating, I had to hold back my tears.”Īnother traveler, Azavier Jackson, 29, said she was disappointed with Southwest, which she was flying for the first time. “It’s very disappointing because this is the only airline I fly with,” Ms. But her daughter was admitted to a hospital on Tuesday after vomiting several times at the airport gate. Brown’s daughter became sick on their earlier flight, and after the airline notified them of the cancellation, Ms. Louis from Los Angeles on Monday when Southwest Airlines canceled a connecting flight while they were waiting at the airport in Denver. One passenger, Efia Brown, and her daughter were trying to return to their home in St. Southwest was fortunate in that the delays and cancellations occurred during a part of the week that is typically less busy, but thousands of customers were still affected.
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